As its global operations continue to grow, Inovance Technology has been relentlessly optimizing and enhancing its overseas service network. Since 2020, Inovance’s service network in Vietnam has made remarkable progress. With a comprehensive service system and state-of-the-art facilities, Inovance has further solidified its position in Southeast Asia, attracting an increasing number of Vietnamese enterprises as well as foreign-invested companies operating in Vietnam.
01自建服务中心 扩大本地团队Building In-House Service Centers and Expanding the Local Team
On November 20, 2024, Inovance launched its very first overseas self-built robot maintenance service center in Bac Ninh, Vietnam. The establishment of the Bac Ninh service department will significantly enhance service responsiveness in the Red River Delta and its northern regions, and by expanding its in-house capabilities, it will deliver superior services to 3C mobile device clients and robotics product users.
To better serve the needs of its Vietnamese clientele, Inovance Vietnam has been continuously strengthening its local service. By the end of 2024, the local team has grown to 20 members, covering the full spectrum of marketing, business development, and service support.02善用外部资源 延展服务网络Leveraging External Resources to Expand the Service Network
To boost the localization of its services, Inovance has partnered with local stakeholders in Vietnam to jointly establish a technical support and maintenance network. Strategic collaborations with local companies such as FNZN, SK, and YH have enabled the creation of a nationwide service network that spans both the north and south of Vietnam. This network is equipped to handle troubleshooting and commissioning for products including robots, frequency converters, servo drives, textiles, air compressors, and elevators—further enhancing Inovance’s service response speed and technical capabilities in the region.
03优化备件管理 提升服务时效Optimizing Spare Parts Management to Enhance Service Efficiency
In response to the Vietnamese market’s demand for rapid spare parts delivery for frequently used products, Inovance has been continuously working to enrich and perfect its spare parts network. By optimizing system management to improve spare parts accuracy and utilizing local shipments to shorten logistics times, Inovance has achieved the capability to allocate spare parts within 24 hours across the Mekong and Red River Delta regions. This strategic advantage ensures that customer needs are met swiftly, with critical spare parts delivered in a timely fashion.
Inovance’s success is not solely measured by its rapid expansion in the Vietnamese market—it also lies in the successful execution of its “Glocalization” strategy. By building local service networks and nurturing localized technical teams, Inovance is not only fulfilling the demands of Vietnamese customers but also providing efficient industrial automation solutions to a wider array of enterprises throughout Southeast Asia.
Looking ahead, Inovance will continue to deepen its relationships with global partners, delivering greener, more efficient products and services, and driving the development of the global industrial ecosystem.
